Free Shipping on all products!*

Additional 10% Discount! Please use coupon code: ALLWORLD10

How can I order?

We accept orders 24 hours a day, 7 days a week via our secure Web site. You may also call us at (408) 292-6833 to request that a customer service representative assist you with your purchase.

What Credit Cards do you accept?

We accept Visa, MasterCard, American Express and Discover. Please remember the address in the "bill to" section of the order form must be the same as on file with your credit card company.

When does my credit card get charged?

On smaller items, your credit card will be charged once the item ships. Items such as small home décor items, kitchenware, and personal accessories fall into this category. Your credit card will get charged 12-48 hours after you place an order for a large item such as a major piece of furniture or other item that needs to be customized or shipped via special ground carrier. You will receive an email confirming that your order has been processed and shipped. You may check the status of your order at any time, and you may reach us by phone at (408) 883-5613 to speak with a customer service representative.

Is it safe to order from you over the Internet?

Most certainly. We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online. We also do not store credit card information on our web servers. Once an order is placed the credit card number is immediately masked and cannot be fully accessed even by us.

What does it mean if my item is back ordered?

We strive to keep our site up to date and accurate. When we know that items are unavailable we immediately mark the item as non-orderable. However, on occasion our suppliers run out of stock prior to being able to notify us of this. Should this ever happen, we will notify you as soon as we are made aware that an item is on back order. We will be happy to provide you a full refund or you may wait until the item becomes available. It is entirely your choice.

What happens if my item is out of stock?

Because we are selling these items online, it is sometimes difficult to ensure stock availability. You may email us at any time to ensure stock availability. If your item is out of stock we can provide you with an estimated delivery date.

How can I cancel or update an order I placed online?

To cancel or change an order, please send a message to our Customer Service department.  You may also call us at (408) 883-5613.

What happens if I receive my product and it has been damaged in transit?

If you find your items are damaged or suspected to be damaged, document it with the delivery agent when you receive your items. Ask the delivery driver to wait while you inspect the items. If the delivery driver refuses to wait, be sure to note this on the bill of delivery while you sign accepting delivery.
If you notice any signs of damage on the outside of the box, be sure to note this on the delivery slip before you sign your name on it. Some of our manufacturers only offer “curbside” delivery which essentially means the driver or delivery agent will not carry that package inside your home.
In such a scenario, if you suspect there has been any damage to your items in transit, mention your concerns on the delivery slip and insist the package be opened for inspection outside. If the driver/delivery agent turns you down, you must note the same on your delivery slip and retain a copy of it – or simply refuse to accept the delivery.
Please, note that you must notify us within 3 business days by phone or email if you want to register with us any potential claims for damages. If you fail to leave any notes/complaints on the delivery slip while signing it, we won’t be responsible for any damage, color or finish difference..

What method of shipment do you use?

We at All world Furniture offer three different types of shipping service: Curb Side Delivery, UPS Ground Service, White Glove Delivery.

Curb Side Delivery

Curb Side Delivery means the driver will drop off the furniture at the closest place to your home where he can park the truck. It is your responsibility to carry the furniture from the back of the truck to your home. The Driver will not assist you in carrying the furniture to your home. So, if you have ordered a very large furniture item we recommend you to bring a couple of people who can help you unload it. Alternatively, you can avail the additional services offered by the truck freight companies to help you move the furniture item from the truck to your home. You can contact the shipper directly regarding additional services once we email you the tracking information. It is your responsibility to pay the truck freight carrier directly for any additional services. This delivery service is free of charge within the country’s 48 states. We also ship to Alaska and Canada. However, the customer needs to call or email us for a quote.

For small products, we use UPS Ground Service instead of Curb Side Delivery for your convenience.

UPS Ground Service

UPS Ground delivery service is available only for small products. It includes the driver carrying the product to your front door. They will not carry the product inside your home nor will they assist in the assembly of the product.

Premium White Glove Delivery

This is a premium delivery service. It includes providing two men for the delivery to the inside of your residence to the room you choose. The service includes carrying the product up to “2 flights” of stairs (4-15 steps= 1 flight) from the threshold. Once in the desired room, the shipper will unpack the product and perform the assembly and give you the required instructions. The shipper will also dispose of all packaging.

Please note Premium White Glove Delivery service is not available for small products like dining chair, ottoman etc. However, if you have ordered a small and large product together, you can avail this premium service.

Where do you ship?

Currently we ship to 48 continental states of the United States. We also ship to Alaska, Hawaii and Canada, but the customer needs to call or email us for a quote. We do not ship anywhere else other than USA and Canada.

Can you ship to APO / FPO addresses?

Sorry, we cannot ship to APO / FPO addresses.

Can you ship to Alaska, Hawaii or Puerto Rico?

Most items are available for shipping to these areas, however we are unable to ship some products to these areas. If an item is unavailable for one of these areas you shall be notified and your ordered cancelled. Additional Shipping Charges may apply. If you have any questions about the availability of an item to one of these areas please contact us.

What about international delivery?

Currently we ship to 48 continental states of the United States. We also ship to Alaska, Hawaii and Canada, but the customer needs to call or email us for a quote. We do not ship anywhere else other than USA and Canada.

Can I change the colors on my custom furniture order?

You can change the colors on your order within 3 days of placing an order, provided that the item has not already left the warehouse. You cannot change the colors after 3 days.

Are finish and fabric colors for furniture and other customizable items accurate?

We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

What Is Your Warranty/Guarantee Policy?

All products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

What is Your Cancellation Policy?

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.

What is Your Return Policy?

All World Furniture offers a no-hassle return policy.  If, for any reason, you are not satisfied with your purchase, return it within 30 days from the original shipping date.  We will promply refund your money to the original credit card.  No restocking fee.  All shipping fees are non-refundable unless item is defectiver or damage.  Sales outside the United States are final, no returns will be accepted for any reason.

Due to the nature of some types of orders, the  standard return policy will not apply:
1.  "Large Orders" Orders for 10 or more of the same item are subject to a 30% restocking fee.
2.  Custom Orders Product that has been customized or built to order are non-refundable and non-cancellable once the order has been placed.
3.  Clearance and floor/display model items are sold as is and cannot be return, except for damaged or defective merchandise.  
Please Note:  Return policy above applies to online order only.  Our in-store return policy differs from online.

Why are prices different in the store vs. online?

allworldfurniture.com and All World Furniture physical store operate separately. This means that the products and prices offered at each may be different. The merchandise and prices available on our Web site do not reflect the merchandise and prices available in our store.  Our store will not match prices with our online store because we do not consider them to be in competition with our retail store.

Who Handles Customer Service?

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

How can I contact you?

For customer service, questions or special requests regarding any of our products, please feel free to utilize our online Contact Form.

You can also contact us at:
Mailing Address:
All World Furniture
981 Stockton Ave
San Jose, CA

Office Hours: 
7 Days a Week 11am-7pm (Pacific Time)

Online Store: Open 24/7
Tel: 408-292-6833
Fax: 408-292-3796
awfcustomerservice@gmail.com