|| All World Furniture ||

Q1:	How do we contact you? (top)
A1:	Mailing Address: All World Furniture 981 Stockton Ave San Jose, Ca Office Hours: 7 Days a Week 11am-8pm (Pacific Time) Online Store: Open 24/7 Tel: 408-292-6833 Fax: 408-292-3796 allworldfurniture@yahoo.com

Q2:	Do you charge sales tax? (top)
A2:	Sales tax is charged to California residents only at 8.25%

Q3:

How much is shipping and handling? (top)

A3:

We will have a shipping cost calculator on our website soon. In the meantime, pleaes call (408-292-6833) or email (allworldfurniture@yahoo.com) us for shipping quote. Quote we provide is for the Basic service only. Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called "tailgate delivery." It does not includes "liftage delivery" or delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.

Additional delivery service such as liftgate service, inside delivery and weekend delivery will cost extra and is case by case basis. Please ask for a quote.

Q4:	How does this item ship? (top)
A4:	Most product requires delivery via freight carrier due to its size and/or weight. Small items such as office chairs, end tables, lamps, etc. will be ship via UPS ground.

Q5:

What is liftgate delivery service? (top)

A5:

Our carriers offer a liftgate service for those who are unable to assist with offloading of their purchase at delivery. The standard freight tractor-trailor trucks don't have liftgates so your order will be transferred to a smaller truck with a liftgate. This will get your order to the ground behind the truck at which point you will need to have a handtruck, a dolly, or assistance with locating it on your property.

If you choose not to use the liftgate servie, please be sure you are capable of helping the driver unload the furniture off the truck or have a friend assist you.

Q6:	How are delivery arrangements made? (top)
A6:	To provide a higher level of service, the freight carrier will work with you directly to arrange a delivery date and time. Once your product arrives at the local dock it will be switched to a local delivery driver and truck. The local freight driver should call you to arrange an appointment within 24 hours of delivery.

Q7:	Do I need help to move the product inside? (top)
A7:	If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck into your home. Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements if moving your item inside is necessary.

Q8:

What happens if I receive merchandise that is damaged from shipping? (top)

A8:

In the unlikely event that you receive damaged merchandise, you must make all notations on the freight bill to ensure All World Furniture's right to claim reimbursements. Failure to do this will void all insurance! If the damage is severe, please refuse ONLY the item that is damaged and make notations on the freight bill. If the product is nicked or scraped, please keep the product and make the proper remarks on the freight bill. The product will be repaired or replacement parts will be sent. Please notify All World Furniture immediately during the time of delivery in the event that there is damage.

Q9:	What if I'm not home at the scheduled delivery time? (top)
A9:	Freight drivers are expected to provide reasonable advance notice of delivery day and time. If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.

Q10:	What are your payment options? (top)
A10:	All World Furniture accepts payments by Visa, MasterCard, and American Express credit cards. Your credit card will be charged soon after you place your order. Our Prepay Policy is designed to protect us from fraudulent orders.

Q11:

Do you have a return policy or guarantee? (top)

A11:

We take great pride in the quality of our merchandise. In the event you wish to return the merchandise for any reasons, you will be responsible to repackage the merchandise in new condition using the original wrap or box. All returns must be authorized and must be made within 7 days after receiving merchandise. All World Furniture will initiate a pick up and return it to our store. Authorized returns will be subject to a 30% restocking fee. Customers is responsible for all freight charges both ways.

Please note: All sales are final on mattresses and toppers.

Q12:	Do you ship internationally? (top)
A12:	Yes we do. Please email or call for a quote. Please include exact physical address when requesting quote through emails.